Donna Simms
Healthcare Assistant
Tricia Morton
Practice Nurse
Georgie Spencer
Nurse
Lou Hart
Healthcare Assistant
We just wanted to share with you the results of this year’s annual phlebotomy survey, where we ask all patients who are having blood tests over a given week to fill out a short survey about the service. 29 patients took part.
100% of the patients who took part rated the service as ‘excellent’ in each of the required categories:
· comfort and cleanliness
· being treated in a courteous and professional manner
· skills of the blood-taking staff
· overall level of care
Everyone was happy with their wait on the day – everyone was seen within 15 minutes of their appointment time. Only two of the respondents were unhappy with the time they had to wait for an appointment.
Every respondent said that they would recommend the service to family and friends
These are brilliant results!
Thank you to everyone who took part in the survey, but in particular our wonderful nursing team! After such a difficult year, how fantastic to have such lovely feedback about our nursing service!