Each year Ipsos MORI run a national GP Patient Survey on behalf on the NHS, where a random sample of patients from each practice in the UK are asked to complete a questionnaire about their practice.
Well, the 2021 survey has been completed and the results are in.
Firstly, thank you to all of our patients who completed the survey, and thank you to all of our wonderful patients who help us continue to maintain this incredible service which we are so proud to offer.
We achieved 89-100% in all areas, and exceeded both the South Warwickshire and National average scores in all areas.
Here are some of the highlights:
97% describe their overall experience of as good (South Warwickshire average was 85%, national average was 83%)
98% find it easy to get through to the practice by phone
97% find the receptionists at the practice helpful
100% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment
100% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
99% felt their needs were met during their last general practice appointment
99% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment
The overall experience score puts us in the top 4% of practices nationally.
We are really proud of these results, and we genuinely feel these results are only possible when we all work together, so thank you everyone!
For a full rundown of our results please visit the GP Patient Survey website.