At St Wulfstan Surgery we pride ourselves on offering you an efficient service.

As such, and to help us keep offering an efficient service we would like to kindly remind patients to turn up to appointments on time - this applies to both telephone and face-to-face appointments.

Whilst the overwhelming majority of our patients are prompt and on time, we do still suffer the consequences of some who are late or never show up.

The consequences of being late include;

• Loosing your appointment slot

• The knock-on effect of delaying appointments for all other patients waiting to see us that day

• Increased congestion within the practice meaning people may then need to wait outside

• Increased pressure on staff

The consequences of not turning up or answering the phone mean someone else has missed the opportunity for us to help them.

Of course, sometimes you may not be able to attend an appointment with good reason. In these cases please cancel your appointment via the NHS App, Patient Access or by calling reception as soon as you can.

Help us to keep helping you!