It is no secret that we are an ever-evolving GP Practice, with new patients joining us each day. As our ethos reflects, our philosophy is to provide caring, compassionate and high-quality care to each and every single one of our patients.

Part of that is making our service accessible for those that need it, when they need it – we offer both telephone and face to face appointments, and we are also trialling the ‘E-Consult’ feature on our website for less urgent requests. But quite concerningly, we are having an increasing number of appointments being booked for things that are not necessary. The time of our clinicians is very valuable, and we want to make sure that their time is utilised optimally. Therefore, we would just like to gently remind all patients that if you have an administrative request or query, this should not be channelled through our GP appointments.

If you would like to request a private letter, you may do this via our website or by dropping the paperwork in to our reception team who will pass it on to our Admin Team to process. Should you wish to check the status of an ongoing request, please kindly note that these requests can take up to 21 days to be fulfilled. In the event that this timeframe has elapsed, please contact the Admin Team on 01926 810939 and we will do our very best to help you. To check the status of an existing referral, you can contact your chosen hospital on the booking line telephone numbers below;

• Warwick Hospital – 01926 600036

• University Hospital of Coventry & Warwickshire / Rugby St Cross Hospital - 0800 252060

  We are very fortunate to have so many NHS services at our disposal for a range of different ailments. The below list is not exhaustive, but hopefully it can help give some more information regarding the help that is available to you should you need to be seen.

• 💊 Self-Care (Sore throat, Hangover, Cough, Grazes, Small cuts) : A large range of common illnesses and injuries can be treated at home simply with over the counter medicines and plenty of rest.

• ⚕️Pharmacy (Diarrhoea, Earache, Painful cough, Sticky eye, Teething, Rashes) : Pharmacists can advise and treat a range of symptoms. This can avoid unnecessary trips to your GP or A&E department and no appointments are needed.

• 🧑‍⚕️GP (Arthritis, Asthma, Back pain, Vomiting, Stomach ache) : GP’s and nurses have excellent understanding of general health issues and can deal with a whole range of health problems.

• 🏥 Minor Injuries (Cuts, Spains, Strains, Bruises, Itchy rash, Minor burns) : Minor Injury Units provide non-urgent services for a range of conditions. They are usually led by nurses and an appointment is not necessary.

• 🚑 A&E/999 (Severe bleeding, Breathing difficulties, Severe chest pain, Loss of consciousness) : These are best used in an emergency for serious life-threatening situations.

• ☎️ NHS 111: This is available 24/7 and can provide advice and guidance for non-life threatening emergencies. https://111.nhs.uk/

• 🖥️ NHS Website: You can also access health advice and guidance through the NHS website. https://www.nhs.uk/

And once again, a massive thank you to our wonderful patients. We are so grateful for your immeasurable support and couldn’t do what we do without you!