From Monday 16th December, patients on the waiting list at both University Hospital and the Hospital of St Cross will start to be contacted as part of our ongoing work to reduce waiting lists for elective care.

Patients will be sent a text message with a pin number and a secure portal link to  https://patienthub.uhcw.nhs.uk [patienthub.uhcw.nhs.uk]. On clicking the link, you will be prompted to enter your pin number along with your date of birth to log in and complete a short survey.

Receivers of the communication will have 30 days to respond to the survey. This activity will allow the hospital to update their waiting lists and gain vital information on whether a patient’s condition has changed and how they can help connect you quicker to the care you need.

If you receive this text message, please be reassured that the communication is legitimate and you should follow the instructions and complete the survey at your earliest convenience.